Shipping policy

Shipping & Delivery Policy

Thank you for choosing Lux Design Car Mats.

This Shipping & Delivery Policy explains our order processing, made-to-order production, shipping, tracking, customs, and delivery procedures for purchases made through our website.

Because our products are individually produced for each order, production time and delivery time are separate stages.

1. Order Processing & Production Time

Lux Design Car Mats products are made to order specifically for your selected vehicle and configuration.

Production is based on information provided or selected at checkout, which may include:

  • Vehicle model
  • Model year
  • Interior configuration
  • Material
  • Color
  • Stitching
  • Edging
  • Available personalization options

Orders are reviewed after payment confirmation and, where necessary, we may contact you for additional vehicle or customization information before production is completed.

Estimated Production Time

7–21 business days

Production time may vary depending on order volume, vehicle configuration, selected design, personalization requirements, and quality-control procedures.

Each completed set is inspected before dispatch.

Orders submitted during weekends or public holidays will generally begin processing on the next applicable business day.

2. Shipping & Estimated Delivery Time

Once production and final quality control are complete, the order is prepared for shipment.

Depending on the destination and available logistics route, we may use carriers such as:

UPS, DHL, FedEx, USPS, or other trusted international and local delivery partners.

Estimated Delivery After Shipment

3–7 business days

Delivery estimates begin after the order has been dispatched and do not include production time.

Actual delivery time may vary due to circumstances such as:

  • Destination country
  • Courier operations
  • Customs clearance
  • Public holidays
  • Weather conditions
  • Local delivery restrictions
  • Transportation disruptions
  • Other circumstances outside our reasonable control

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges are displayed at checkout before payment is completed.

The amount shown at checkout reflects the charges applicable to the order at the time of purchase.

Additional charges will not normally be requested by Lux Design Car Mats after checkout for standard shipping.

However, additional costs may arise in exceptional circumstances, including:

  • Customer-requested address changes
  • Reshipping after a failed or refused delivery
  • Incorrect shipping information
  • Local customs or import-related charges
  • Other services requested after the original order

Where an additional charge from Lux Design Car Mats is required, the customer will be informed before the relevant service is provided.

4. Duties, Taxes & Import Charges

Taxes, duties, VAT, customs charges, and other import-related costs may vary depending on the destination country and applicable regulations.

Where such charges are included or collected at checkout, they will generally be reflected in the order total.

However, depending on the destination and local customs rules, additional duties, taxes, brokerage fees, clearance fees, or other import-related charges may occasionally be requested by the carrier or local authorities.

Such charges are determined by third parties and may be outside the control of Lux Design Car Mats.

Where required, the customer is responsible for cooperating with reasonable customs procedures and completing any payment or documentation necessary for delivery.

5. International Shipping

Lux Design Car Mats ships to customers in international markets.

Cross-border shipments may be subject to customs review, security procedures, import regulations, or local delivery requirements.

These procedures can occasionally affect delivery time.

While customs and carrier processes are outside our direct control, our customer care team will assist with reasonable tracking and delivery inquiries whenever possible.

6. Tracking Information

Once your order has been dispatched, tracking information will generally be provided by email.

Tracking activity may take several hours, and in some cases longer, to appear after shipment information has first been created.

Tracking updates are provided by the applicable carrier and may occasionally be delayed during transportation or handover between logistics partners.

7. Delivery & Courier Handling

After dispatch, delivery operations are handled by the applicable courier or logistics provider.

Lux Design Car Mats remains available to assist customers with reasonable tracking inquiries and delivery investigations.

Delivery may be affected by circumstances including:

  • Courier delays
  • Customs procedures
  • Incorrect or incomplete address information
  • Recipient unavailability
  • Failed delivery attempts
  • Weather or transportation disruption
  • Local delivery restrictions

Carrier tracking information, delivery scans, photographs, signatures, GPS information, or other available delivery records may be considered when reviewing the status of a shipment.

If Tracking Shows Delivered but the Package Cannot Be Located

Please:

  • Check the delivery location shown in the tracking information
  • Check with household members or other persons at the address
  • Check with reception, concierge, building management, or neighbors where applicable
  • Contact the carrier for available delivery information

Please also contact our customer care team so that we can assist with the investigation where appropriate.

8. Lost or Damaged Shipments

If you believe your shipment has been lost or arrives with visible shipping damage, please contact us as soon as reasonably possible and preferably within 7 days of the expected delivery date or confirmed delivery.

Please provide, where applicable:

  • Your order number
  • Tracking information
  • Clear photographs of the package
  • Clear photographs of any visible damage
  • Photographs of the product where relevant
  • Any notification received from the courier

We may open an investigation with the carrier before determining the appropriate resolution.

Where loss or transportation damage is confirmed, an appropriate solution will be provided in accordance with the circumstances and applicable law.

9. Shipping Address & Customer Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your address includes all relevant information, including where applicable:

  • Full recipient name
  • Street address
  • Apartment or unit number
  • Postal or ZIP code
  • City and region
  • Country
  • Valid telephone number

Incorrect or incomplete information may result in delays, failed delivery, or return of the shipment.

If you notice an address error, please contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

10. Failed, Refused or Unclaimed Deliveries

A package may be returned or held by the carrier if:

  • The address is incorrect or incomplete
  • Delivery attempts are unsuccessful
  • The recipient refuses the shipment
  • The shipment is not collected
  • The customer does not respond to reasonable courier requests
  • Required customs or delivery procedures are not completed

Because our products are made specifically for individual orders, a refused, unclaimed, or returned shipment is not automatically treated as a standard product return.

Where reshipment is possible, additional shipping, handling, return transportation, or related carrier charges may apply.

Any refund request relating to a refused, unclaimed, or returned shipment will be reviewed individually in accordance with our Returns, Refunds & Fitment Support Policy and applicable law.

11. Delivery Delays

We make reasonable efforts to meet the production and delivery estimates provided on our website.

However, delays may occasionally occur because of:

  • High order volume
  • Production requirements
  • Additional vehicle information required from the customer
  • Customs inspections
  • Carrier delays
  • Public holidays
  • Weather events
  • Transportation disruptions
  • Incorrect or incomplete customer information
  • Other circumstances outside our reasonable control

A delay does not automatically entitle an order to cancellation or refund after production has begun or shipment has occurred, except where otherwise required by applicable law.

If an order experiences an unusual delay, our customer care team will assist with available information and appropriate next steps.

12. Relationship With Our Other Policies

Shipping and delivery matters may also be subject to our:

Returns, Refunds & Fitment Support Policy
Terms of Service

Where a shipment involves a confirmed manufacturing issue, fitment concern, return, replacement, or refund request, the applicable policy will also apply.

Nothing in this Shipping & Delivery Policy limits any mandatory consumer rights available under applicable law.

13. Contact

For questions regarding shipping, tracking, customs, delivery, or the status of your order, please contact our customer care team.

Email: info@luxdesigncarmats.com
Live Chat: Available on our website