Shipping policy
Shipping & Delivery Policy
Thank you for choosing Lux Design Car Mats.
This Shipping & Delivery Policy explains our order processing, custom production, shipping, delivery, and international delivery practices for orders placed through our official website.
1. Order Processing & Production Time
All Lux Design Car Mats products are custom-made specifically for your vehicle, based on the selected model, production year, configuration, and design preferences.
Because every set is produced individually for each customer, production begins only after your order has been confirmed.
Orders are reviewed and processed after payment confirmation.
Custom production typically takes 7–21 business days.
Each set is individually handcrafted, inspected, and quality-checked before shipment.
Orders placed on weekends or public holidays are processed on the next business day.
Our production process is designed to ensure premium quality, precision fit, and long-term durability for your vehicle.
2. Shipping Methods & Delivery Time
Once production is completed, orders are shipped using trusted express courier services.
Depending on the destination country and available logistics route, shipments may be handled by carriers such as:
UPS, FedEx, DHL, USPS, or other trusted international logistics partners.
Estimated delivery time after shipment is typically:
2–7 business days
Delivery times may vary depending on:
Destination country
Local courier operations
Customs clearance procedures
Weather conditions or unexpected carrier delays
All shipments are securely packaged to help ensure safe transportation and delivery.
3. Shipping Rates
Shipping costs are calculated and displayed at checkout before payment is completed.
Lux Design Car Mats does not apply hidden or unexpected post-purchase shipping charges for standard delivery.
The total amount shown at checkout is the amount you pay for your order, unless an exceptional situation applies as described in this policy.
4. Duties, Taxes & Import Fees
For international orders, standard duties, import taxes, VAT, and customs-related charges are generally included in the total price shown at checkout, where available.
In most eligible destinations, customers are not expected to pay separate standard import charges upon delivery.
However, customs rules may vary by country. In rare cases, local authorities or the courier may request an additional import-related payment based on the destination country’s regulations.
If this happens, the customer may be required to complete the payment for the package to be released or delivered.
5. International Shipping
Lux Design Car Mats proudly offers worldwide international shipping.
International delivery may involve customs review depending on the destination country. These procedures are standard for cross-border shipments and may occasionally affect delivery timelines.
While we make every effort to ensure a smooth delivery experience, customs processing times are outside the direct control of Lux Design Car Mats.
Our team will assist customers whenever possible with tracking updates, delivery questions, and courier communication.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information can be viewed directly on the courier’s official website.
Please note that tracking updates may take several hours to appear after shipment confirmation.
7. Delivery Responsibility & Courier Handling
Once your order has been shipped and handed over to the courier, delivery timelines and final delivery operations are managed by the shipping carrier.
Lux Design Car Mats will always assist customers with tracking shipments and communicating with the courier when needed.
However, delays caused by customs clearance, courier operations, weather conditions, incorrect address details, failed delivery attempts, or other external circumstances may occasionally occur and are outside our direct control.
The courier’s tracking records and delivery confirmation may serve as the official proof of delivery.
If a package is marked as delivered but cannot be located, please first:
Check with household members, reception, building management, or neighbors
Verify the delivery location shown in the tracking information
Contact the courier directly for additional delivery details
Our support team will gladly assist by contacting the courier and initiating an investigation if necessary.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date or delivery confirmation.
Please include:
Your order number
Photos of the damaged package or product, if applicable
Any courier notification or tracking information available
We will review the case and initiate an investigation with the courier where necessary.
If the issue is confirmed, an appropriate solution will be provided, which may include a replacement or another suitable resolution.
9. Shipping Address Accuracy & Delivery Attempts
Customers are responsible for providing a complete and accurate shipping address at checkout.
Lux Design Car Mats is not responsible for:
Incorrect or incomplete addresses
Missing apartment, unit, or building details
Failed delivery attempts due to recipient unavailability
Packages marked as undeliverable, refused, or unclaimed
Delays caused by the customer not responding to courier or customs requests
If a package is returned due to address issues, failed delivery attempts, refusal of delivery, or unclaimed shipment status, the customer may be responsible for additional reshipping costs.
Because our products are custom-made, returned or refused shipments may not be eligible for a refund.
10. Delivery Delays
We do our best to meet the estimated production and delivery timelines.
However, delays may occasionally occur due to:
High order volume
Production schedule changes
Customs inspections
Courier delays
Weather conditions
Public holidays
Incorrect or incomplete customer information
Other circumstances outside our control
A delivery delay does not automatically qualify an order for cancellation or refund once production has started or the order has shipped.
Our support team will always assist in resolving delivery-related issues as quickly as possible.
11. Contact & Customer Support
If you have any questions regarding shipping, delivery, tracking, or your order status, please contact our support team.
Customer Support: info@luxdesigncarmats.com
Live Chat: Available on our website
Company Information
Lux Design Car Mats
St. Petersburg, Florida, USA
Email: info@luxdesigncarmats.com