Privacy policy
Lux Design Car Mats (“we,” “us,” or “our”) operates this website and provides the related products, services, features, tools, and customer experiences available through it (collectively, the “Services”).
Our online store is powered by Shopify, which provides the e-commerce platform and related technology that enable us to operate our store and provide our Services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, communicate with us, or otherwise interact with our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect and process the following categories of personal information:
Contact Information
Name, billing address, shipping address, email address, telephone number, and other contact details you provide.
Order & Transaction Information
Products viewed, selected, purchased, returned, replaced, or otherwise associated with your order, together with order history and transaction details.
Payment Information
Payment method and transaction-related information. Payment card information is generally processed securely by Shopify and authorized payment service providers rather than stored directly by Lux Design Car Mats.
Account Information
Account credentials, preferences, settings, and information associated with your customer account, where applicable.
Customer Communications
Information you provide when communicating with us through email, forms, Live Chat, customer support, or other communication channels.
Device & Technical Information
IP address, browser type, device identifiers, operating system, network information, and similar technical data.
Website Usage Information
Pages viewed, interactions with our website, referral information, shopping activity, preferences, and similar usage data.
Customization & Vehicle Information
Vehicle model, model year, interior configuration, selected materials, colors, stitching, edging, personalization details, and other information necessary to prepare or support a made-to-order product.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you, including through checkout, account registration, contact forms, Live Chat, email, and customer support
- Automatically, through cookies, pixels, analytics technologies, and website functionality
- From service providers, including payment processors, shipping providers, analytics services, marketing platforms, and fraud-prevention providers
- From other third parties, where permitted by applicable law
3. How We Use Personal Information
We may use personal information for purposes including:
Providing Our Services
- Processing and fulfilling orders
- Producing customized products
- Managing customer accounts
- Providing shipping and delivery information
- Processing approved returns, replacements, or refunds
- Providing fitment and product support
- Maintaining customer preferences
- Improving our website and customer experience
Customer Support & Communication
- Responding to questions and support requests
- Providing order and production updates
- Assisting with vehicle compatibility and customization
- Supporting shipping, delivery, fitment, and after-sales matters
Marketing & Advertising
Where permitted by applicable law, we may use personal information to:
- Send promotional or informational communications
- Present relevant advertising
- Conduct remarketing or retargeting activities
- Measure advertising and campaign performance
- Understand customer interests and engagement
Where consent is required, we will request it before using personal information for such purposes.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.
Security & Fraud Prevention
We may use personal information to:
- Detect, investigate, and prevent fraudulent or suspicious activity
- Protect customer accounts and transactions
- Maintain website and payment security
- Protect our business, customers, and Services
Legal & Compliance Purposes
We may process personal information when necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from governmental or regulatory authorities
- Establish, exercise, or defend legal claims
- Enforce our policies and agreements
4. Legal Bases for Processing
Where applicable privacy law requires a legal basis for processing, including in the European Economic Area and United Kingdom, we may rely on one or more of the following:
- Performance of a contract, including processing, producing, and delivering your order
- Consent, where required for certain marketing activities or non-essential cookies
- Legitimate interests, including customer support, fraud prevention, security, and improving our Services
- Compliance with legal obligations
The applicable legal basis may depend on the specific processing activity and your location.
5. How We Share Personal Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business and provide our Services.
These may include:
- Shopify and related e-commerce service providers
- Payment processors and financial service providers
- Shipping, courier, fulfillment, and logistics providers
- Email and customer communication platforms
- Live Chat and customer support providers
- Marketing and advertising platforms
- Analytics and website performance providers
- IT, hosting, security, and fraud-prevention providers
- Professional advisers and service providers
- Governmental, regulatory, or legal authorities where required by law
We do not sell personal information for monetary consideration.
Certain privacy laws may classify some advertising, analytics, or cross-context behavioral advertising activities as a “sale,” “sharing,” or “targeted advertising.”
Where applicable, you may exercise available privacy choices through our cookie controls, privacy settings, or Your Privacy Choices page.
6. Shopify
Our online store is powered by Shopify.
Shopify processes personal information in connection with providing, maintaining, securing, and improving its e-commerce platform and related services.
Shopify may also process information generated through your interactions with our store in accordance with its own privacy practices.
Additional information about Shopify’s privacy practices is available through Shopify’s official privacy resources and privacy portal.
7. Cookies & Similar Technologies
We use cookies, pixels, tags, and similar technologies to support the operation of our website and Services.
These technologies may be used to:
- Enable essential website and checkout functionality
- Maintain security
- Remember preferences
- Analyze website performance
- Understand how visitors interact with our Services
- Support advertising and marketing activities
Where required by applicable law, we request consent before using non-essential cookies or similar technologies.
You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of our website.
8. Marketing Communications
We may send marketing communications when you have provided consent or where otherwise permitted by applicable law.
You may unsubscribe from promotional emails at any time by selecting the unsubscribe option contained in the communication.
Opting out of marketing communications does not prevent us from sending necessary transactional or service-related messages, including:
- Order confirmations
- Production updates
- Shipping and delivery notifications
- Account-related communications
- Customer support responses
- Important information relating to an existing transaction
9. Children’s Privacy
Our Services are not directed toward children.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission, storage system, or security method can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Process and maintain orders
- Provide customer and after-sales support
- Maintain appropriate business records
- Meet tax, accounting, regulatory, or legal requirements
- Resolve disputes
- Prevent fraud or misuse
- Establish or defend legal claims
Retention periods may vary depending on the type of information and applicable legal requirements.
12. Your Privacy Rights
Depending on where you live, you may have certain privacy rights, which may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising or sharing activities
- Exercise additional rights provided under applicable privacy law
Certain rights may be subject to legal limitations or exceptions.
We may need to verify your identity before processing a privacy request.
To submit a privacy-related request, contact:
You may also use the privacy controls available through our website where applicable.
13. International Data Transfers
Because we operate internationally and use service providers that may be located in different countries, personal information may be transferred to or processed outside your country of residence, including in the United States.
Where required by applicable law, appropriate legal mechanisms or safeguards may be used for international transfers of personal information.
14. Third-Party Websites & Services
Our Services may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party services.
We encourage you to review the privacy policies of any third-party services you choose to access.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices
- Technologies or service providers
- Legal or regulatory requirements
- The operation of our Services
Any revised version will be published on this page.
Material changes may also be communicated through additional methods where required by applicable law.
16. Contact
For questions regarding this Privacy Policy, an order, or our Services, please contact our customer care team.
Email: info@luxdesigncarmats.com
Live Chat: Available on our website
Last updated: September 30, 2026