Privacy policy
Privacy Policy
Last updated: July 9, 2026
Lux Design Car Mats (“we”, “us”, “our”) operates this website and provides all related information, features, tools, products, and services (collectively, the “Services”). Our store is hosted by Shopify, which provides us with the online e-commerce platform that allows us to sell our products and operate our business.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our Services. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect and process the following categories of personal information, depending on your interactions with our Services and as permitted by applicable law:
Contact Information
Name, billing address, shipping address, phone number, and email address.
Payment & Financial Information
Payment method and transaction details. Card information is processed securely by Shopify Payments or authorized third-party payment processors and is not stored by us.
Account Information
Username, password, account settings, and preferences.
Order & Transaction Information
Products viewed, added to cart, purchased, returned, or exchanged; order history.
Communications
Information you provide when contacting customer support, live chat, or communicating with us.
Device & Technical Information
IP address, browser type, device identifiers, network information, and session logs.
Usage Information
Browsing activity on our website, page interactions, preferences, referral URLs, and similar website usage data.
2. How We Collect Information
We may collect personal information from the following sources:
Directly from you through checkout, account registration, forms, live chat, or customer support
Automatically through cookies, pixels, analytics tools, and Shopify systems
From service providers such as payment processors, shipping carriers, fraud prevention tools, and marketing platforms
From business partners or third parties, where legally permitted
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving the Services
Processing and fulfilling orders
Managing user accounts
Shipping and delivery support
Handling returns, replacements, or support requests
Remembering user preferences
Improving website performance and user experience
Marketing and Advertising
Sending promotional or informational emails, where permitted
Displaying relevant or personalized advertising
Conducting remarketing and retargeting campaigns
Measuring the performance of our marketing campaigns
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
Security & Fraud Prevention
Detecting and preventing suspicious or fraudulent activity
Protecting accounts, orders, and payment systems
Maintaining the security of our website and Services
Customer Support
Responding to inquiries, claims, and requests
Providing order updates and notifications
Helping with fitment, delivery, or product-related concerns
Legal and Compliance Purposes
Complying with applicable laws and regulations
Responding to lawful requests from authorities
Protecting our rights, property, business, and users
4. Legal Basis for Processing
Where required by applicable privacy laws, including in the EEA and the UK, we process personal information based on one or more of the following legal bases:
Performance of a contract, such as processing and delivering your order
Your consent, such as for certain cookies or marketing communications
Our legitimate interests, such as fraud prevention, website improvement, and customer support
Compliance with legal obligations
5. How We Share Your Information
We may share personal information with trusted third parties who help us operate our business, including:
Shopify, which hosts and operates our online store
Payment processors such as Shopify Payments, PayPal, Stripe, and similar providers
Shipping and logistics providers such as UPS, DHL, FedEx, USPS, and other carriers
Marketing and analytics partners
Customer support, live chat, email, hosting, IT, and security service providers
Legal or regulatory authorities, where required by law
We do not sell your personal information for money.
However, some privacy laws may define certain advertising, analytics, or tracking activities as “sharing” or “targeted advertising.” Where required, you may manage your privacy choices through our website settings, cookie banner, or the “Your Privacy Choices” link.
6. Relationship with Shopify
Our store is powered by Shopify, which may collect and process personal information to provide, secure, and improve its e-commerce services.
Shopify may process personal information from interactions with our store and other merchants to provide platform functionality, security, fraud prevention, analytics, and related services.
To learn more about Shopify’s privacy practices, please visit:
https://www.shopify.com/legal/privacy
Depending on your location, you may also exercise certain privacy rights through the Shopify Privacy Portal:
https://privacy.shopify.com
7. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
Operate and secure the website
Enable essential checkout functionality
Improve user experience
Analyze website performance
Support relevant advertising and marketing activities
Where required by law, we obtain user consent before placing non-essential cookies.
You may manage or disable cookies through your browser or device settings. Please note that some features may not function properly without cookies.
8. Children’s Data
Our Services are not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
9. Security and Data Retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
Provide and maintain the Services
Process orders and customer support requests
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce agreements
Protect our business and customers from fraud or misuse
10. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your data
Opt out of targeted or personalized advertising
Withdraw consent where processing is based on consent
Restrict or object to certain processing activities
We may need to verify your identity before processing certain requests.
To exercise your rights, please contact us at:
Customers in the EEA, UK, California, and other regions may have additional rights under applicable privacy laws.
11. International Data Transfers
Your personal information may be transferred to and processed in countries outside your place of residence, including the United States.
Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or other approved safeguards.
12. Email Marketing
If you subscribe to our newsletter, create an account, or make a purchase, we may send you service-related messages and, where permitted, marketing communications.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us.
Even if you opt out of marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, or customer support responses.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
Any changes will be posted on this page with an updated “Last updated” date.
14. Contact & Customer Support
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Customer Support: info@luxdesigncarmats.com
Live Chat: Available on our website
Company Information
Lux Design Car Mats
St. Petersburg, Florida, USA
Email: info@luxdesigncarmats.com