Privacy policy
Privacy Policy
Last updated: January 5, 2026
Lux Design Car Mats (“we”, “us”, “our”) operates this website and provides all related information, features, tools, products, and services (collectively, the “Services”). Our store is hosted by Shopify, which provides us with the online e-commerce platform that allows us to sell our products and operate our business.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our Services. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect and process the following categories of personal information, depending on your interactions with our Services and as permitted by applicable law:
Contact Information
Name, billing address, shipping address, phone number, email address.
Payment & Financial Information
Payment method and transaction details. Card information is processed securely by Shopify Payments or authorized third-party payment processors and is not stored by us.
Account Information
Username, password, account settings, preferences.
Order & Transaction Information
Products viewed, added to cart, purchased, returned, or exchanged; order history.
Communications
Information you provide when contacting customer support or communicating with us.
Device & Technical Information
IP address, browser type, device identifiers, network information, session logs.
Usage Information
Browsing activity on our website, page interactions, preferences, referral URLs.
2. How We Collect Information
We may collect personal information from the following sources:
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Directly from you (checkout, account registration, forms, live chat, customer support)
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Automatically through cookies, pixels, analytics tools, and Shopify systems
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From service providers (payment processors, shipping carriers, fraud prevention tools)
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From business partners or third parties, where legally permitted
3. How We Use Your Personal Information
Providing and Improving the Services
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Processing and fulfilling orders
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Managing user accounts
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Shipping and delivery support
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Handling returns or exchanges
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Remembering user preferences
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Improving website performance and user experience
Marketing and Advertising
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Sending promotional or informational emails (you may unsubscribe at any time via email settings or by contacting us)
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Displaying relevant or personalized advertising
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Conducting remarketing and retargeting campaigns
Security & Fraud Prevention
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Detecting and preventing suspicious or fraudulent activity
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Protecting accounts, orders, and payment systems
Customer Support
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Responding to inquiries, claims, and requests
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Providing order updates and notifications
Legal and Compliance Purposes
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Complying with applicable laws and regulations
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Responding to lawful requests from authorities
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Protecting our rights, property, and users
4. How We Share Your Information
We may share personal information with trusted third parties, including:
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Shopify, which hosts and operates our online store
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Payment processors (Shopify Payments, PayPal, Stripe, and similar providers, including local and international payment partners as required to process transactions)
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Shipping and logistics providers (UPS, DHL, FedEx, USPS, etc.)
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Marketing and analytics partners
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Service providers supporting IT, email delivery, hosting, and security
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Legal or regulatory authorities, when required by law
We do not sell your personal information.
5. Relationship with Shopify
Our store is powered by Shopify, which may collect and process personal information to provide and improve its e-commerce services.
Shopify may use data from interactions with our Store and other merchants to enhance platform functionality and security.
To learn more about Shopify’s privacy practices, please visit:
https://www.shopify.com/legal/privacy
Depending on your location, you may also exercise certain privacy rights through the Shopify Privacy Portal.
6. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
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Operate and secure the website
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Enable essential checkout functionality
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Improve user experience
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Analyze website performance
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Support relevant advertising and marketing activities
Where required by law, we obtain user consent before placing non-essential cookies.
You may manage or disable cookies through your browser or device settings. Please note that some features may not function properly without cookies.
7. Children’s Data
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
8. Security and Data Retention
While no system can guarantee absolute security, we implement industry-standard safeguards to protect personal information.
We retain personal data only as long as necessary to:
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Provide and maintain the Services
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Comply with legal and regulatory obligations
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Resolve disputes and enforce agreements
9. Your Rights and Choices
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate data
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Request deletion of your personal information
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Opt out of targeted or personalized advertising
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Request a copy of your data
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Withdraw consent or restrict certain processing activities
We may need to verify your identity before processing certain requests.
To exercise your rights, please contact us at:
📧 info@luxdesigncarmats.com
Customers in the EEA and the UK may have additional rights under local data protection laws.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside your place of residence, including the United States.
Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses or other approved safeguards.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact & Customer Support
If you have any questions regarding shipping, delivery, or your order status, our support team will be happy to assist.
📧 Customer Support: info@luxdesigncarmats.com
💬 Live Chat: Available on our website
Company Information
Lux Design Car Mats
📍 7901 4th St N, #23951
St. Petersburg, Florida, USA