Terms of service
Welcome to Lux Design Car Mats.
These Terms of Service (“Terms”) govern your access to and use of our website, products, services, features, and purchases made through our website (collectively, the “Services”).
By accessing our website or placing an order, you agree to these Terms and to the policies referenced within them.
If you do not agree with these Terms, please do not use our Services.
Nothing in these Terms limits any mandatory rights available to you under applicable consumer protection laws.
1. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not use our website in any way that could:
- Damage, disable, overload, or impair the website
- Interfere with website security or functionality
- Attempt unauthorized access to systems, accounts, or data
- Facilitate fraudulent, misleading, abusive, or unlawful activity
- Infringe the rights of another person or business
We reserve the right to restrict access where reasonably necessary to protect our website, customers, business, or systems.
2. Made-to-Order Products
Lux Design Car Mats specializes in premium made-to-order automotive floor mats, with a primary focus on leather and carpet products.
Each order may be produced according to information selected or provided by the customer, including:
- Vehicle make and model
- Model year
- Interior configuration
- Material
- Color
- Stitching
- Edging
- Available personalization options
Because our products are produced specifically for individual orders, cancellation, modification, return, and refund conditions may differ from those applicable to standard stocked products.
Please review our Returns, Refunds & Fitment Support Policy before placing an order.
3. Customer-Provided Information
Customers are responsible for reviewing vehicle information and customization selections before completing an order.
By placing an order, you confirm that the information you provide is accurate to the best of your knowledge.
Where additional information is required, we may request photographs, measurements, vehicle details, or other information necessary to confirm compatibility or complete production.
Production or delivery may be delayed until required information has been received.
4. Product Information
We make reasonable efforts to present our products, materials, colors, designs, images, and specifications accurately.
However, minor variations may occur due to factors including:
- Screen and device settings
- Lighting conditions
- Material texture
- Photography
- Production variation
- Vehicle interior differences
- Individual customization choices
Minor visual variations do not necessarily constitute a product defect.
We may update, modify, replace, or discontinue product options where reasonably necessary.
5. Pricing & Payments
Prices are displayed in the applicable store or checkout currency.
Depending on the destination and market, certain taxes or charges may be included where required or configured.
Payments may be processed through Shopify Payments, PayPal, or other payment providers available at checkout.
Lux Design Car Mats does not generally receive or store complete payment card numbers processed through external payment providers.
By submitting an order, you authorize the applicable payment provider to process the amount shown at checkout.
6. Order Review & Acceptance
After an order is placed, we may review the order details for accuracy, compatibility, availability, fraud prevention, or other legitimate business purposes.
We may contact you before or during production if additional information is required.
We may refuse, place on hold, or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Payment authorization issues
- Obvious pricing or technical errors
- Unavailable configurations
- Missing or incomplete order information
- An inability to reasonably produce the requested configuration
If we cancel an order before fulfillment, any amount due back to you will be handled in accordance with applicable law and our policies.
7. Production
Because our products are made to order, production times are estimates rather than guaranteed completion dates.
Production time may vary depending on factors such as:
- Order volume
- Vehicle configuration
- Selected material
- Customization requirements
- Availability of required information
- Quality-control procedures
Current production and delivery estimates are provided in the relevant areas of our website and in our Shipping & Delivery Policy.
8. Shipping, Delivery & Customs
Customers are responsible for providing accurate and complete delivery information.
Delivery estimates may be affected by circumstances outside our reasonable control, including:
- Courier operations
- Customs procedures
- Public holidays
- Weather
- Local delivery restrictions
- Incorrect or incomplete address information
- Regulatory procedures
- Transportation disruptions
Tracking information will generally be provided once available.
Taxes, customs duties, import charges, brokerage fees, or other local charges may apply depending on the destination and applicable regulations.
Where such charges are not included at checkout, they may be payable separately by the customer.
Please refer to our Shipping & Delivery Policy for full details.
9. Cancellations, Returns & Refunds
Because our products are made specifically for individual orders, cancellation and return conditions differ from those applicable to standard stocked merchandise.
Once production has begun, the ability to cancel, modify, return, or refund an order may be limited where permitted by applicable law.
Full conditions are set out in our:
Returns, Refunds & Fitment Support Policy
Nothing in these Terms limits mandatory rights relating to products that are defective, damaged, incorrectly supplied, or otherwise protected by applicable consumer law.
10. Fitment & Product Concerns
If you believe there is an issue with product fitment, manufacturing, or condition, please contact our customer care team with relevant supporting information.
We may request:
- Order number
- Vehicle information
- Photographs
- Videos
- Installation photographs
- Measurements
- Other information reasonably required to review the issue
Where a confirmed manufacturing or production-related fitment issue exists, we will review the matter and determine an appropriate resolution in accordance with our policies and applicable law.
11. Payment Disputes & Chargebacks
If you experience a problem with an order, we encourage you to contact our customer care team so that we have an opportunity to review and resolve the matter.
This does not restrict any right you may have to contact your bank, card issuer, payment provider, or other financial institution.
If a payment dispute or chargeback is opened, we may provide relevant information to the payment provider, including:
- Order information
- Payment records
- Production records
- Shipping and tracking information
- Customer communications
- Relevant policy information
Such information will be provided only as reasonably necessary to respond to the dispute and subject to applicable privacy requirements.
12. Intellectual Property
Unless otherwise stated, original content made available through our website, including text, graphics, layouts, product imagery, design elements, logos, and brand materials, is owned by or licensed to Lux Design Car Mats.
Website content may be viewed for personal and non-commercial use.
Except where permitted by law, you may not reproduce, distribute, modify, sell, license, commercially exploit, or republish protected content without appropriate permission.
Third-party trademarks and intellectual property remain the property of their respective owners.
13. Reviews, Photos & Customer Content
You may choose to provide reviews, photographs, videos, feedback, or other content.
Content submitted specifically for customer support, fitment review, warranty review, or order assistance may be used internally as reasonably necessary to provide that service.
Submitting private support material does not automatically grant permission for public marketing use.
Where content is voluntarily submitted for publication, promotional use, or review display, or where appropriate permission has otherwise been provided, we may use that content for the agreed purpose.
You remain responsible for ensuring that content you provide does not infringe the rights of another person.
14. Prohibited Activities
You must not:
- Use our Services for unlawful or fraudulent purposes
- Provide intentionally false or misleading information
- Attempt unauthorized access to website systems
- Introduce harmful or malicious software
- Interfere with website security or functionality
- Scrape or extract data in an unauthorized manner
- Infringe intellectual property rights
- Misuse customer or business information
15. Third-Party Services
Our website may integrate with or link to third-party services, including payment providers, shipping carriers, analytics services, marketing platforms, communication tools, and Shopify-related services.
These providers may operate under their own terms and privacy policies.
We are not responsible for third-party services to the extent their activities are outside our reasonable control.
16. Website Availability & Limitation of Liability
We aim to maintain reliable access to our Services but cannot guarantee that the website will always operate without interruption, delay, error, or temporary unavailability.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the fullest extent permitted by applicable law, Lux Design Car Mats will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of our website or Services.
Any limitations in these Terms apply only to the extent permitted by law and do not override mandatory consumer protections.
17. Governing Law
These Terms are generally governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.
However, if you are a consumer located in another jurisdiction, nothing in this section removes any mandatory consumer protection rights or remedies available to you under applicable local law.
18. Changes to These Terms
We may update these Terms periodically to reflect changes in our:
- Services
- Products
- Business operations
- Technology
- Policies
- Legal or regulatory requirements
The current version will be published on this page.
Where required by law, material changes may also be communicated through additional methods.
19. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
20. Contact
For questions regarding these Terms, an order, or our Services, please contact our customer care team.
Email: info@luxdesigncarmats.com
Live Chat: Available on our website
Last updated: September 30, 2026